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Terms of purchase

Welcome

These terms and conditions outline the available services and the conditions of the www.la-impex.hu website. You can find additional information on the website which is not included in these terms and conditions. The User accepts the tems and conditions by using this website.

The Service provider

2.1 The data of the Service Provider

Name: LA-IMPEX Kft.

Seat: 2000 Szentendre, Dózsa György út 47.

Postal Address: 2000 Szentendre, Dózsa György út 47.

Registration Number: 13-09-163426

Name of Registering Court: Budapest Környéki Törvényszék Cégbírósága

(VAT) tax number: HU24306331

Account-holding Finantial Institution: Budapest Bank Zrt.

Address: Szentendre, Hungary

Bank account number:  IBAN: HU85 10103874 01682600 01003003       

SWIFT: BUDAHUHB

E-mail address: info@la-impex.hu

Tel number: +36-26/525286

 

2.2 Customer Service

Address: 2000 Szentendre, Dózsa György út 47.

Opening hours: Mon-Fri: 9.00 - 17.00 

Tel number: +36 26 525 286
E-mail contact: info@la-impex.hu

Terms and Conditions

3.1. Liability

The order date of the chosen article is the date when the order placed through the webshop has arrived to the Merchant. Confirmation will be sent by e-mail or by phone. Automatic receipt sent by the shop system is not equal to the above mentioned confirmation. The form and date of the confirmation depends on the given distributor. If there is no indication of delivery date concerning the given article on the webpage it will be given in the confirmation reply by the Merchant. You will find all relevant data about the Merchant under the menu point of ’Information’. You can place your complaint, warranty claims or ask for additional information concerning any of the articles and orders. The e-contract concluded between the Buyer and the Merchant is not considered to be a written contract, therefore it is not filed and will not be available on paper for future use. We do not assume any responsibility for errors, incorect data and pictures. The description about goods on the website is for reference only and does not contain all information about the product. Please visit the website of the official distributor of the product or contact us on the given email address.

 

3.2. Copyright

The entire website (texts, images, graphic elements, etc ...) are copyrighted, so copying, modifying, distributing for commercial purposes is prohibited!

Shopping on the Site

4.1. Ordering process

The website provides product presentations, and online ordering option for the User. The website allows Users to browse menus. The products can be found sorted in category systems. Under the ’Products on Sale’ category all the products on sale can be found. Every product contains information on the starting and ending date of the Sale period or the starting date and ’Still stock lasts’ indication. Under the „New Arrivals” menu the latest articles can be found.

Clicking on the name of the category there can be found the list of the products. If all the products in that category do not fit on one page, try using the numbers above and below the products to turn the page. The list of products on the product detail page is achieved by clicking on the name of the product, here you can inform about the detailed informations and price of the product.

On the home page you can search for products by keyword. The right searched product criteria results will appear like product category listing.

The chosen product can be put into the cart by clicking on the ’Cart’ button, next to the button the required number of pieces and/or the sqm is adjustable. The User can verify the contents of the cart with using the cart page. Here can be modified the quantity of the added product users want or delete the item. Fully empty the basket is possible with using 'Empty basket' button. The User can continue shopping process if he/she will click on 'Order' button.
As a second step it is possible to login, register or purchase without registration.

In case of purchase with or without registration the User must provide the following information: e-mail address, name, phone number, billing address and delivery address if it is different. For registration it is necessary to enter a password in addition to the above data. The Users can be informed about the successful registration by e-mail and on the website. The User may request cancellation of the registration from Service Provider by e-mail, in this case User needs to register again for new purchases. The User is responsible for maintaining the confidentiality of the data access. The User is responsible for updating the information and shall notify the Service if he/she has become aware that third parties abused with the information. If User forgets his/her password the new password will be sent to the registered e-mail address. If the User previously registered on the website he/she will able to resume the ordering process by using the e-mail address and password.

 

As the next step of the order, User has to select the appropriate payment and delivery method. The User can check all information provided above by using a summary page, moreover, the ordered products and the quantities. In case of data entry errors it can be edited with the pencil icon. When the User is satisfied, he/she can click the 'Order' button to finalize the order. Users will be confirmed about the order on the website and on e-mail. If User notices incorrect data after the order is fixed (eg: in the confirmation e-mail), it is required to notify to the Service within 24 hours.

Regardless of purpose of order, the User can give data by clicking on the 'Customer Entry' or ’Entry’ menu item. After entry a ’Data Modification’ menupoint appears where it is possible to modify data entered during the registration process and can follow the data and status of order placed.

 

4.2. Bid constraint, confirmation

Users are automatically informed about the confirmation by the Service within 48 hours. If User does not receive the confirmation mail within 48 hours then the User is entitled to refuse to accept the delivery of goods.

A confirmation e-mail contains provided information during the purchase, the order data, the ordered product(s), name, the price, the choice of payment methods, shipping, order number, and in addition, comments in the User's order.

 

 4.3. Formation of the contract

Conclusion of the contract is available in English.
The ordering is a contract concluded by electronic means, on certain aspects on which the e-commerce services and information society services properly governed by the Act of CVIII 2001.
The contract is covered by Regulation 45/2014 (II.26.) Government laying down detailed rules for contracts between the consumer and the enterprise and keep the European Parliament on the rights of consumers and the Council 2011/83 / EC directive, the provisions of mind.

After 48 hours the User gets a final confirmation (shipping, payment terms) to describe all the informations. After approval this email by the User becomes the agreement final as a contract.

 

4.4. Registry of the contract

Contract through the website does not constitute a written contract, is not filed by the Service and is not subsequently available.
The Code of Conduct does not apply to the contract. (Ez kell-e?) magatartási kódex

 

4.5. Invoice

In accordance with the payment terms the Service Provider shall send the invoice for the User's specified billing address in the package.

 

4.6. Payment

The User can pay on the following ways:

 

4.6.1. Forward transfer

By sending the appropriate amount of transfer (according to the confirmation e-mail) to the Service Provider's specified bank account.

Beneficiary: LA-IMPEX Kft.       

Bank: Budapest Bank Zrt.

Account no: 10103874-01682600-01003003

Delivery charges indicated on the page apply even when paying by bank transfer.                                                
The invoice is specified by the user name (which must match the name of the sender transfers) and address after the transfer arrives.

 

4.6.2. Cash on Delivery

Payment is due at the time of delivery to the forwarder’s – DPD – employee. Delivery charges are added additionally to the product price on the invoice according to the delivery costs indicated on the website.

 

Important notice: The User (Customer) shall acknowledge and accept that the order entails a payment obligation.

 

4.7. Delivery

(We only assume delivery to the following countries belonging to the European Union:

Slovakia, Austria, Germany, Slovenia, Romania, Czech Rep., Croatia, Netherland, Poland, Bulgaria, Luxembourg, Belgium, England, Ireland, Denmark, France, Italy, Lithuania, Latvia, Spain, Sweden, Finland, Malta, Greece, Portugal, Estonia) ????

 

4.7.1 Delivery of ordered goods is carried out by delivery service – DPD - in all cases.

Delivery by DPD to address given by User paid by forward Transfer:

árak……………..

 

Delivery by DPD to address given by User paid by Cash on Delivery:

árak……………..

 

Delivery is carried out by the delivery service between 8 – 5 pm. It is advisable to provide an address where User can be reached during this period. DPD attempts to delivery the product three times. Delivery costs for products not taken over by User will be devolved on the User who placed the order.

Delivery time is between 2-6 (??) working days.

The Service Provider – unless stated otherwise – is obliged to deliver the ordered product without delay, latest within 30 days from date of valid contract. In case of delay the User is entitled to set a new delivery date. If this date is not met by the Provider, the User can withdraw from the contract. User can withdraw from the contract if new delivery date has not been set only if Provider refuses to fulfill its contract obligation or the contract should have been fulfilled according to both Parties agreement and not at another time.

 

4.7.2. Personal reception of goods

Delivery cost free receipt of ordered products is possible at the ’handover point’ in Szentendre on:

Tuesday between: 10:00 am – 10:15 am

Thursday between: 3:00 pm – 3:15 pm

Address: 2000 Szentendre, Dózsa György út 20. (Rossmann parking place.)

Only delivery confirmed by mail or phone can be picked up at this delivery point.

 

(User will be informed about the shipping claim by text or e-mail. Therefore, in all cases of ordering we ask the phone number as well.

If the product is received, the User must check whether the product is free of injury.
If he/she notice damage on the packaging or on the product, the user can ask the protocol from the courier, because the receipt of the product and the signature of acknowledgment document User accepts the quality and quantity of the products, which means that the User can only have the right of withdrawal after acceptance. Therefore, after the departure of the person who does deliveries, the Service is unable to accept subsequently quantitative and qualitative complaint.

If the packaging is visibly damaged upon receipt or the product, and the damage was issued before receipt of the goods, the Service ensure taking back or exchange of the product free of charge.
After the receipt the Service Provider shall not be liable for injury for the damaged product.

Delivery charges:

In each case, the delivery happenes in accordance with the charge of the appropriate package weight of delivery destination, which can be found under the 'Information' menu and then 'Shipping' tab.
The prices shown are valid for up to 100 kg, in case of higher weight transport costs will be shown in an other confirmation.

The delivery time varies from country to country, in case of products in stock 2-7 working days from the date of amount received on the Service Proveder's bank account.) ??

Right of withdrawal

5.1. Course of the exercise of the right of withdrawal

The provisions of this section relate to natural persons (the Consumers) for only the trade, profession or outside his/her scope of business activities and who buys goods, orders, receives, uses and commercial communications relating to the goods.

In case of the provided product or services and in case of more products, the Consumer or designated third party, different like carrier can withdraw from the contract without giving any reasons within fourteen (14) days from the date of receipt of the last product.

The Consumer can exercise his/her right of withdrawal in the period between the date of conclusion of Contract and the date of receipt of product.

If a consumer wishes to exercise the right of withdrawal, a clear statement of the intention of withdraw must be sent to (e.g. by post, fax or sent by electronic mail) to the contact of the Service appeared in paragraph 1 of the present Terms and Conditions. For this purpose, the consumer may also use the attached sample of withdrawal form from the confirmation e-mail. The Consumer can exercise his/her right of withdrawal in the time limit, if the withdrawal is sent to the Service Provider prior to the expiry of the above deadline.

The Consumer bears the burden of proving that he/she exercised the right of withdrawal in accordance with the provisions set out in section 5.

In both cases, the Service Provider will immediately confirm by e-mail the arrival of notice of withdrawal of the Consumer.

In case of cancellation in writing within the time limit would be considered validated if the Consumer send a relevant declaration to the Service within 14 calendar days (even on the 14th calendar day).

If the cancellation was submitted by post the Service Provider takes account in terms of the calculation of the period the posting date, in the case of notification by e-mail or via fax, the transmission time of the e-mail or fax. Consumers enter the letter as recorded delivery in the post office to the satisfaction of proving the date of dispatch.

In case of cancellation, the consumer is obliged to return the ordered goods without undue delay to the Provider's address indicated in point 1, but no later than 14 days from the date of notification of the withdrawal form. The deadline is deemed to have been observed if the Consumer sends the product (mailed or hand over the ordered courier) prior to the 14 day deadline.

The Consumer bears the cost of returning the product to the Provider's address. The Service Provider is unable to collect the COD returned package. In connection with the withdrawal, the Consumer does not have any other costs out of the cost of the returned product.

If the consumer cancels the contract immediately, but no later than 14 days from the date of the withdrawal notice of receipt of the Consumer, the Provider will refund all considerations made ​​by the Consumer, including the freight costs as well (the paid delivery), except for the additional cost arising from a Consumer choice different from the usual cheapest mode of transport offered by the Service Provider. The Service Provider is entitled to withhold the refund until he/she has received the product, or until the Consumer has proved that it was sent back, whichever is the earlier date.

During the refund process the Provider applies those payments which are matched with the original transaction payment, unless the consumer explicitly specifics the consent of other means of payment; The consumer should not be charged extra for the application of this method of reimbursement.

The Provider will not be liable for the diminished value of the product when the depreciation happened due to the Consumer exceeding the usage of nature, character and function of the product.

 

5.2. In which case the Consumer is not entitled to a right of withdrawal

In a contract for services after the completion of the whole service, if the Service has begun to settle with the explicit prior consent of the Consumer and has taken note that he/she will lose the right of termination after the completion of the service.

In respect of a product or service which price or cost may not be influenced by financial market services, depend on the possible fluctuation during the 14-day withdrawal deadline.

In the case of non-prefabricated products which are prepared in accordance with the Customer's instructions or express request by the Service Provider, or in the case of a product which is clearly imposed on the User personally.

Perishable or short-term care quality product.

In case of product in sealed packages, which can not be returned after delivery because of health and hygiene reasons.

In respect of a product, which is inextricably compound with other products by their nature after the delivery.

An alcoholic beverage with regard to the actual value depends on fluctuations in the market can not be controlled by the Service, and of which the parties have agreed on the price when the purchase contract is signed, but the execution of the contract can be made only after the thirtieth day after conclusion.

In the case of a contract asked by the Service Provider which seeks to express the Consumer's request to perform the User of urgent repair or maintenance work.

With regard to buying and selling of items, sealed packages of audio or video recordings or computer software which the Consumer unsealed after the transfer.

In respect of digital media content to non-material, if the Service has begun to settle with the Consumer's express prior approval, and declared he/she took account at the same time of the consumer's consent, and after the commencement of the performance loses his/her right of withdrawal.

Warranty

6.1. Warranty

The User, in case of defective performance of the Service, may enforce a warranty claim against the undertaking in accordance with Act V of 2013 on the Civil Code provisions.

In case of a consumer contract, The User as a Customer can validate the warranty claims during two-year limitation period from the date of receipt, for those product defects which existed at the time of delivery of the product. After two-year limitation period User can not enforce the rights of warranty.

In case of agreement concluded not with the consumer, User can enforce warranty rights during the one-year limitation period from the date of receipt.

In case of second-hand products the deadline is X month / year, but not more than one year.

The User - according to the choice - can appeal with warranty claims with the following: He/She can request a repair or replacement, unless the fulfilments of choosen demands by the customer are impossible or would involve a disproportionate differences for the company. If the User did not or could not ask the repair or replacement, he/she can claim the reduction of proportionate remuneration or correct the error for expense of the company, or - as a last resort - may withdraw from the contract.

The User can revert to another warranty right choice, however, User bears the cost of switching, unless it was justified, or the company gave reason for that.

The User is obliged to communicate the error immediately, but not later than within two (2) months from the failure was discovered.

The user can enforce warranty claim directly against the undertaking.

Within six months after the completion (the date of dispatch, after receipt) detected error must be commented by User, that the defect existed already at the time of execution, unless the presumption is incompatible with the nature of the error, or the nature of the product. The Service will only be exempt from the warranty, if Service tilt the presumption, that proves that the product defect arosed after the User transfer. According to this, the Service has no obligation to uphold the user's complaint, if adequately demonstrated that the failure of the reason is the consequences of misuse of the product. However, six months after the delivery the burden of proof is reversed, thus, in case of dispute, the User must prove that the defect existed at the time of delivery.

6.2. Product warranties

Product liability can arise only in the event of sale of goods (products) fault. In this case, the User as a consumer - according to the choice - can validate rights or product liability claim as it defined in the 7.1. above.

As a product demand, User can request only the repair or replacement of defective product.

A product is considered defective if it does not meet quality standards when it placed on the market or if it does not have the properties listed in the manufacturer's description.

Users can validate the product liability claim within two (2) years from the marketing of the product by the manufacturer. After this deadline, Users lose this right.

The User can claim the product warranty needs only with the manufacturer or the dealer of movables.

The User must demonstrate the failure of the product in the case of enforcement of product warranty demand.

The manufacturer (supplier) shall be exempt from product liability only if it can prove that:

- products were manufactured for non-business activities, or placed on the market, or

- the science and art of marketing was not recognized at the time of the error, or

- the failure of product act is resulting from the application of the mandatory regulatory requirements.

The manufacturer (distributor) is sufficient to prove only one cause for the exemption.

Warranty and product liability claims can not be enforcable for the same mistake at the same time, in parallel. However, in case of successful validation of product claims User can validate his/her warranty claim for product replacement or repaired part against the manufacturer.

6.3. Guarantee

Government Decree 151/2003 (IX. 22nd) includes provisions about mandatory guarantees for durable consumer goods. The Regulation (tangible) only applies to products sold and listed in the annex of the Regulation under the new consumer contract in Hungary.

Durable consumer goods listed in the annex of Regulation, the mandatory warranty is one year, which beginning date is the date of product delivery to the consumer or the commissioning date if the date of the installation is operated by the service provider or its agent.

The company shall only be exempted from liability obligation if it can prove that the defect occurred after the performance.

User can not claim in parallel warranty and guarantee claims, or product warranty and supplies guarantee claims at the same time, otherwise, the User refers to the rights arising under the warranty, beside privileges as defined in the 7.1. and 7.2. section.

6.4. Enforce warranty claims

Users can validate the warranty requirements on the following addresses:

Name: LA-IMPEX Kft.

Mailing address: 2000 Szentendre, Dózsa György út 47.

Phone munber: +36 26 525 286

E-mail addresse: info@la-impex.hu

Enforcement options

7.1. Complaint handling place, time and manner

Users may submit their complaint of the product or Provider activities to the following contacts:

Company name: LA-IMPEX Kft.

Mailing address: 2000 Szentendre, Dózsa György út 47.

Phone number: +36-26-525286

E-mail address: info@la-impex.hu

 

Provider if possible will settle complaints placed on phone by User as soon as possible. If this is not possible due to the nature of the complaint or the User does not agree to the way of treating the complaint, Provider will draw up a report including the answer to the complaint as well and file it for five years.

Provider shall hand over to the User one copy of the report if complaint was made personally in the shop or if it would not be possible Provider shall act in accordance with the rules of the written complaint. 

Provider will send a copy of the report with the answer to the complaint made by User on phone or any other electronic communication means. Provider will assign each complaint report with individual authentication mark to make it easier to locate the complaint in the future.

In writing received complaint will be responded by the Provider substantively within 30 days. Under this contract, the measure means posting date.

In case of rejection of the complaint, the Provider will inform the User about the reason of rejection.

 

7.2. Other enforcement options

In case of customer dispute may appear between Customer and Provider and this dispute will not be solved during the negotiations, the following enforcement options are open for the user:

- complaint to the consumer protection authority

- initiative of the arbitration board (responsible for the seat of the Arbitration Board Service contact details should be provided)

- initiation of legal proceedings.

 

Online Dispute Resolution

With the following link you reach the ODR platform in accordance with the European ODR Regulation

(EU No. 524/2013 regulation on online dispute resolution for consumer disputes):

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

 

According to section 29 (11) of Act CLV of 1997 on Consumer Protection, service provider has obligation to use  arbitration board procedure for the settlement of consumer disputes.

The list of territorial bodies of the National Authority for Consumer Protection can be found here:
http://www.fogyasztovedelem.kormany.hu/node/8579

 

Competent Arbitration Board

Pest Megyei Békéltető Testület
Címe: 1119 Budapest, Etele út 59-61. 2. em. 240.
Telefonszáma: (1)-269-0703 Fax száma: (1)-269-0703
E-mail cím: pmbekelteto@pmkik.hu
Honlap cím: http://www.panaszrendezes.hu/homepage/index.php

 

 

Others

8.1. Terms and Conditions, modifications of prices

Service Provider can change this Terms and Conditions, prices of products apperared on this website and other prices at any time but not retrospectively. Modifications will come into force after publishing on the website and are only valid for subsequent transactions.

 

8.2. Technical limits

Customer purchase on this website assumes knowledge and acceptance of the Internet possibilities and limits, particularly with regard to technical performance and resultant errors. The Supplier shall not be liable if any malfunction of the Internet network is detected, preventing the purchase and operation of the site.

 

8.3. Privacy Policy

The Privacy Policy of the Suplier is available on this page:

...

Validity

These Terms and Conditions are valid from 3rd. March 2016.

Withdrawal Form - sample

Withdrawal Form
sample

(Complete and return this form by post, fax or e-mail, if you wish to withdraw from your order)

 

To:                            LA-IMPEX Kft.

postal address:           Dozsa Gyorgy ut 47. 2000 Szentendre, Hungary

fax number:               + 36 26 323 068

e-mail address:           info@la-impex.hu

 

 

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/ for the provision of the following service (*),

______________________________________________________________________________________

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Ordered on (*) / received on (*): ______________________________________________________________________________________

Name of consumer(s): ____________________________________________________________________________________________________________________________________________________________________________

 

Address of consumer(s):

____________________________________________________________________________________________________________________________________________________________________________

 

 

Signature of consumer(s):

______________________________________________________________________________________

Date: ____________________________

 

 

(*) Delete as appropriate.

Advice on Return of Goods:

You shall send back the goods or hand them over to

 

LA-IMPEX Kft.

Dozsa Gyorgy ut 47.

2000 Szentendre, Hungary

 

without undue delay and in any event not later than 14 days from the day on which on which you get the goods. The deadline is met if you send back the goods before the period of 14 days has expired.

Shipping costs of returns are to be paid by the client as indicated in our Terms & Conditions.

Privacy Policy

Before you start using the Service, Users must accept the following conditions of Statement. This privacy statement is continuously available on the Service Provider's homepage.

 

LA-IMPEX Kft. (Service Provider) respects the privacy of every natural person visiting this website.

 

The recorded data is not given to any third party without the written consent of the User. By sending the order, User agrees to give the personal data and address to the delivery company. The management of the data is carried out in compliance with the applicable requirements of the Data Protection Act and Shopping Rights for Consumers. (http://europa.eu/youreurope/citizens/consumers/shopping/index_en.htm)

 

You as a natural person have the right to know and if necessary, change the registered data we have about you and have the right to ask us not to use this data. If you have a question which is not covered in the Privacy section of the website, please send your request to: info@la-impex.hu

The purpose of data management

Processing by the Operator in conjunction with the Service, the purpose is:

- the efficient provision of services 
- identification of the registered users
- settlement of disputes regarding the use of the service
- provision of information for registered users in connection with the operation of the service (eg, technical messages, information about the service modification, etc.)
- troubleshoot operational problems

Data update and deletion of data

 As part of the service, registered users can modify, correct or delete the data given, which functions they can achieve through their account on the user login.

Contact, legal remedy

Contact data of Service Provider can be found on the ’Information’ page. If the User feels that the data controller violates the right to privacy then has the right to act according to the ’law of Disclosure of Information of Public Interest no: Act of LXIII 1992’.

Claims and legal remedy can be submitted to:

Nemzeti Adatvédelmi és Információszabadság Hatóság
1125 Budapest, Szilágyi Erzsébet fasor 22/C.
Levelezési cím: 1530 Budapest, Postafiók: 5.
Telefon: +36 -1-391-1400
Fax: +36-1-391-1410
E-mail: ugyfelszolgalat@naih.hu

 

Pest Megyei Kormányhivatal Érdi Járási Hivatala Közlekedési és Fogyasztóvédelmi Főosztály
Cím: 1141 Budapest, Komócsy u. 17-19.

Levelezési cím: 1576 Budapest, Pf. 25.

Telefon: (1) 460-2201

Fax: (1) 460-2281

 

Consumer protection laws and regulations:
http://fogyasztovedelem.kormany.hu/node/4291

 

 

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