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Terms of purchase

Introduction

These General Terms and Conditions (hereinafter "GTC") contain the terms and conditions of use of the service available on the website [www.laimpex.hu] (hereinafter "Website") by the user (hereinafter "User"). The technical information necessary for the use of the Website, which is not included in these GTC, is provided in the information available on the Website. By using the Website, the User acknowledges and accepts the terms of these GTC.

Service provider

Name: [LA-IMPEX Ltd.]

[2000 Szentendre, Dózsa György út 47.]

Postal address: [2000 Szentendre, Dózsa György út 47.]

Delivery point address: [2000 Szentendre, Dózsa György út 47.]

Name of representative: [János Lamoga]

Company registration number: [13-09-163426]

Name of the registering court: [Budapest District Court, Commercial Court]

Tax number: [24306331-2-13]

Community tax number: HU24306331

Registration number: NAIH-122362/2017.

Account holder financial institution: Budapest Bank

Számlaszám: [10103874-01682600-01003003]

IBAN account number: HU85 10103874 01682600 01003003

E-mail address: [info@la-impex.hu]

Phone number: [+36 26 525 286]

Terms of use

3.1. Responsibility
The date of ordering the goods is the date on which you place your order with the trader via the store. Your order will normally take effect when your online order is confirmed by e-mail or telephone. The automatic confirmation sent by the store system is not equivalent to the confirmation mentioned above. The exact form and deadline for the confirmation depends on the distributor. If the delivery deadline is not specifically mentioned on the product page or elsewhere on the website, the trader will indicate this in the confirmation. You will find the contact details of the distributor under "Information". You can use this contact information to make a warranty claim, raise other objections or request information about a product or order. The electronic contract between the trader and the buyer is not a written contract and will not be registered and will not be available on paper. The language used in the electronic contract and in the conclusion and subsequent communication is Hungarian. Please note that we cannot be held responsible for any typos, incorrect data or images! The product descriptions on the product pages are for information purposes only and do not always contain all information about the product. For the official product description please visit the website of the product manufacturer or contact us by e-mail.

 

3.2. Copyright
The entire website (texts, images, graphics, etc...) is protected by copyright and may not be copied, modified or distributed for commercial purposes.

Purchasing on the website

4.1. Ordering process
The Website provides Users with product demonstration and online ordering facilities. The User can browse the website by using the menu items. The products are listed in categories. The category "Special offers" contains all the products available in the store. For each product, the start and expiry date of the promotion or the start date and the stock availability are indicated separately. The News section contains the new products that have been added to the site's range.

Click on a category name to see a list of the products in that category. If all the products in a given category do not fit on one page, you can scroll through them using the numbers above and below the products. From the product list, the detailed product page can be accessed by clicking on the product name, where you can find out about the detailed features and price of the product you wish to order.

On the website you can search for products by keyword. Product results matching the search criteria are displayed in a list like the categories.

The selected product can be added to the basket by clicking on the basket button, and the required number of items (or m2 in special cases) can be set next to the button. The user can check the contents of the basket by selecting the basket menu item. Here you can change the quantity of the product you wish to order from the basket or delete the item. The Empty Cart button can also be used to completely empty the cart. The User can continue the purchase process by clicking on the Order button. As a second step, it is possible to log in, register or purchase without registration.

In case of registration or unregistered purchase, the User is required to provide the following information: e-mail address, name, telephone number, billing address and, if different, delivery address. To register, in addition to the above information, a password is required. The User will be informed of successful registration by e-mail and on the website. The User may request the cancellation of his/her registration by e-mail, in which case he/she will have to re-register for a new purchase. The User is responsible for keeping the access data confidential. The User shall be responsible for updating his/her data and shall notify the Service Provider if he/she becomes aware that his/her data has been misused by a third party. In the event of a forgotten password, a new password can be requested on the website to the registered e-mail address. If the User has previously registered on the Website, the order process can be continued by entering his/her e-mail address and password.

The next step in the ordering process is for the User to select the payment and delivery method that is most convenient for him/her. A summary page allows the User to check all the details previously provided and the products and quantities he wishes to order. In case of data entry errors, the user can correct the data entered by clicking on the pencil icon. If everything is correct, you can finalise your order by clicking on the Submit Order button. You will receive confirmation of this on the website or by e-mail. If, after the order has been confirmed (e.g. in the confirmation e-mail), you find any incorrect information, you must notify the Service Provider immediately, but within 24 hours at the latest.

Regardless of the ordering intention, the User can log in via the Customer Login window or the Login menu item. After logging in, a Change Data menu will appear, where you can change the data you entered during registration, as well as track the details and status of your order.

 

4.2. Binding offer, confirmation
The Service Provider will inform the User of the confirmation within 48 hours. If the User does not receive this confirmation within 48 hours, the User is released from his/her obligation to make an offer and is not obliged to accept the ordered products.

The confirmation e-mail shall contain the data provided during the purchase, the order details, the name of the product(s) ordered, the price, the payment and delivery methods chosen, the order serial number and, in addition, any comments made by the User on the order.

 

4.3. Conclusion of the contract
The contract can be concluded in Hungarian. The placing of the order shall be deemed to be a contract concluded by electronic means, which shall be governed by the provisions of Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The contract is subject to the provisions of the Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

The contract is concluded upon receipt of the automatic confirmation.

 

4.4. Registration of the contract
A contract concluded via the website does not constitute a written contract, the Service Provider does not file it and it is not accessible subsequently.

 

4.5. Invoice
The Service Provider shall issue a paper invoice.

The paper invoice is included in the box/packaging of the products. 

 

 4.6. Payment
A list of the payment methods provided by the website:

4.6.1. Bank transfer
Transfer to our bank account or personal payment to our bank account:
Beneficiary: LA-IMPEX Ltd.
Bank: MKB Bank
számlaszám: 10103874-01682600-01003003.
The normal delivery charges given on this page are also valid for payment by bank transfer.


4.6.2. Cash on delivery
The order amount is payable to the courier company - DPD - upon receipt of the product. In addition to the product charge, the delivery charge is also indicated on the invoice according to the classification on the webshop.


Call for information on the receipt of parcels:

By sending your order, you will incur a payment obligation. You should only order the products you wish to receive if you can pay the courier on receipt of the parcel. In the case of returned parcels that have not been accepted, we will only be able to resend the parcel if the payment of the parcel price has been made in advance.

 

4.7. Pick up, Delivery
4.7.1. Courier service
DPD (DELIVERY to the delivery address you have provided) IN CASE OF TRANSFER IN ADVANCE

0,01-3 kg 2.490 Ft,
3,01-5 kg 2.950 Ft,
5,01-10 kg 3.175 Ft,
10,01-15 kg 3.405 Ft,
15,01-20 kg 3.630 Ft,
20,01-25 kg 5.775 Ft,
25,01-31 kg 7.225 Ft.


DPD (DELIVERY to the delivery address you specify) IN CASE OF CASH ON DELIVERY

0,01-3 kg 3.125 Ft,
3,01-5 kg 3.835 Ft,
5,01-10 kg 4.320 Ft,
10,01-15 kg 5.690 Ft,
15,01-20 kg 5.920 Ft,
20,01-25 kg 8.060 Ft,
25,01-31 kg 9.510 Ft.


For DPD courier service, the maximum amount of goods that can be withdrawn is HUF 300,000 for cash payment, i.e. three hundred thousand HUF/package, and no limit for credit card payment. The cash on delivery can be paid in cash or by credit card. Payment by credit card is only possible at couriers with a credit card reader terminal.


The courier service delivers parcels on working days between 8 am and 5 pm.
If you are not at home during this period, it is advisable to specify a delivery address where you are available during the day (e.g. at work).
The courier service will make three delivery attempts. The cost of delivery of parcels not picked up will be charged to the Customer!

Delivery time (2-6 working days).

Unless otherwise agreed, the Service Provider is obliged to make the product available (deliver) to the Consumer without delay after the conclusion of the contract, but no later than 30 days. In the event of a delay on the part of the Supplier, the Consumer shall be entitled to set a grace period. If the Supplier does not perform within the grace period, the Consumer shall be entitled to withdraw from the contract. The Consumer shall have the right to withdraw from the contract without notice if the Service Provider has refused to perform the contract or if the contract should have been performed at the time agreed for performance and not at any other time, by agreement between the parties or by reason of the apparent purpose of the service.

 
4.7.2. Personal receipt
Acceptance at the delivery point in Szentendre.
Free personal collection is possible at the point of delivery:
- Tuesday between 10:00 and 10:15 a.m.
- Thursday between 15.00 and 15.15

Address: parking lot in front of Rossmann in Szentendre
        2000 Szentendre, Dózsa György út 20.


Only products confirmed by e-mail or phone can be picked up!

Right of withdraw

5.1. Procedure for exercising the right of withdrawal
The provisions of this clause apply only to natural persons acting outside the scope of their profession, self-employment or business activity who buy, order, receive, use or make use of goods and who are the addressee of commercial communications or offers relating to goods (hereinafter referred to as the Consumer).

The Consumer may withdraw from the contract without giving any reason within fourteen (14) days of the date of receipt of the goods, or, in the case of the supply of several goods, of the last goods supplied, by the Consumer or by a third party other than the carrier indicated by the Consumer.

The Consumer may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.

If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post, fax or electronic mail) to the Service Provider using the contact details indicated in Section 1 of these GTC. For this purpose, the Consumer may also use the model withdrawal form attached to the order confirmation e-mail. The Consumer shall exercise his right of withdrawal within the time limit if he sends his withdrawal notice to the Service Provider before the expiry of the time limit indicated above.

The burden of proving that the Consumer has exercised his right of withdrawal in accordance with the provisions set out in point 5 shall lie with the Consumer.

In both cases, the Service Provider shall immediately acknowledge receipt of the Consumer's withdrawal by e-mail.

In the case of a written withdrawal, it shall be deemed to have been validated within the time limit if the Consumer sends his declaration to that effect to the Supplier within 14 calendar days (up to and including the 14th calendar day).

In the case of notification by post, the date of posting shall be taken into account by the Service Provider for the calculation of the time limit, in the case of notification by e-mail or fax, the date of sending the e-mail or fax shall be taken into account by the Service Provider for the calculation of the time limit. The Consumer shall post his letter by registered mail so that the date of dispatch can be credibly proven.

In the event of withdrawal, the Consumer must return the ordered product to the address of the Service Provider indicated in point 1 without undue delay, but no later than 14 days from the date of notification of his withdrawal. The time limit shall be deemed to have been observed if the Consumer sends (posts or delivers to the courier service ordered by him) the product before the expiry of the 14-day time limit.

The cost of returning the product to the Service Provider's address shall be borne by the Consumer. The Service Provider shall not be entitled to accept the parcel returned by cash on delivery. No costs other than the cost of returning the product shall be charged to the Consumer in connection with the withdrawal.

If the Consumer withdraws from the contract, the Service Provider shall reimburse all the consideration paid by the Consumer, including the transport (delivery) costs, without delay, but at the latest within 14 days of receipt of the Consumer's notice of withdrawal, except for any additional costs incurred because the Consumer has chosen a mode of transport other than the cheapest usual mode of transport offered by the Service Provider. The Service Provider is entitled to withhold the refund until the product has been returned or until the Consumer has provided credible proof that it has been returned, whichever is the earlier.

For the refund, the Service Provider shall use the same method of payment as that used for the original transaction, unless the Consumer expressly agrees to another method of payment; no additional costs shall be borne by the Consumer as a result of the use of this method of refund.

The Consumer may be held liable for depreciation of the product only if it is due to use beyond that necessary to establish the nature, characteristics and functioning of the product.

 

5.2. In which cases the Consumer does not have the right of withdrawal
In the case of a contract for the provision of a service, after the service has been performed in its entirety, if the Service Provider has started performance with the Consumer's express prior consent and the Consumer has acknowledged that he loses his right of withdrawal after the service has been performed in its entirety.

In respect of a product or service whose price or charge is subject to possible fluctuations of the financial market beyond the Supplier's control, even during the 14-day withdrawal period.

In the case of a product which is not prefabricated, produced by the Service Provider on the instructions or at the express request of the Consumer, or a product which is clearly personalised for the User.

In respect of perishable products or products which retain their quality for a short period.

In respect of a product in a sealed package which, for health or hygiene reasons, cannot be returned after opening after delivery.

For a product which, by its nature, is inseparably mixed with other products after delivery.

In respect of an alcoholic beverage the actual value of which is subject to market fluctuations beyond the Supplier's control and the price of which was agreed between the parties at the time of conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract.

In the case of a contract for work where the Supplier calls on the User at the express request of the Consumer to carry out urgent repair or maintenance work.

For the sale of a copy of a sound or video recording or computer software in sealed packaging, if the packaging has been opened by the Consumer after delivery.

For newspapers, periodicals and periodicals, with the exception of subscription contracts.

For contracts concluded by public auction.

For contracts for the provision of accommodation, transport, car hire, catering or leisure activities, with the exception of residential services, where a deadline or period for performance has been fixed in the contract.

In the case of digital content provided on a non-tangible medium, where the Service Provider has commenced performance with the express prior consent of the Consumer and the Consumer has, at the same time as giving such consent, declared that he acknowledges that he loses his right of withdrawal once performance has commenced.

Warranty

6.1. Implied warranty
In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Company in accordance with the provisions of Act V of 2013 on the Civil Code.

In the case of a consumer contract, the User, who is a Consumer, may enforce his warranty claims during the 2-year limitation period from the date of receipt of the product for product defects that already existed at the time of delivery of the product. After the two-year limitation period, the User may no longer enforce his rights under the warranty.

In the case of a contract not concluded with the Consumer, the User may enforce his warranty claims during the limitation period of 1 year from the date of receipt.

 

The User may, at his option, exercise the following claims under the warranty of convenience. If the repair or replacement is not requested or could not be requested by the Customer, the Customer may request a proportionate reduction in the price or have the defect repaired or replaced by another party at the expense of the undertaking or, as a last resort, may withdraw from the contract.

The User may transfer his right of warranty from one of his chosen rights to another, but the cost of such transfer shall be borne by the User, unless it was justified or the Company gave a reason for it.

The User shall notify the Supplier of the defect immediately upon its discovery, but not later than two (2) months after the discovery of the defect.

The User may assert a warranty claim directly against the Company.

In the event of a defect discovered within six months of performance (i.e. after delivery or acceptance), the defect shall be presumed to have existed at the time of performance, unless this presumption is incompatible with the nature of the defect or the nature of the product. The Service Provider shall be exempted from the warranty only if it rebuts this presumption, i.e. proves that the defect in the product arose after delivery to the User. On this basis, the Service Provider is not obliged to accept the User's complaint if it can prove that the defect is due to improper use of the product. However, after six months from the date of delivery, the burden of proof is reversed, i.e. in the event of a dispute, the User must prove that the defect existed at the time of delivery.

 

6.2. Product warranty
Product warranty can only arise in the event of a defect in movable goods (product). In this case, the User, who is the Consumer, may, at his option, exercise his right under clause 6.1 or claim under the product warranty.

As a product warranty claim, the User may only request the repair or replacement of the defective product.

A product shall be deemed defective if it does not meet the quality requirements in force at the time of its placing on the market or if it does not have the characteristics described by the manufacturer.

The User shall have a period of two (2) years from the date on which the product was placed on the market by the manufacturer to assert his warranty claim. After this period has elapsed, he shall lose this right.

The User may exercise his right to claim under the product warranty only against the manufacturer or distributor of the movable good.

In the event of a product warranty claim, the User must prove that the product is defective.

The manufacturer (distributor) shall be released from his product warranty obligation only if he can prove that:

the product was not manufactured or put into circulation in the course of his business, or
the defect was not detectable according to the state of science and technology at the time when the product was placed on the market, or
the defect in the product is due to the application of a law or a compulsory standard laid down by a public authority.
The manufacturer (distributor) need only prove one ground for exemption.

The same defect cannot give rise to both claims under an accessory warranty and a product warranty at the same time. However, in the event of a successful product warranty claim, the User may assert a warranty claim against the manufacturer for the replaced product or repaired part.

 

6.3. Warranty
The mandatory warranty for certain consumer durables is regulated by Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables. The (subject) scope of the Regulation applies only to products sold under a new consumer contract concluded in Hungary and listed in the Annex to the Regulation. The consumer (natural person) under the Civil Code may enforce the rights arising from the warranty as follows:

The scope of products is set out in the Annex to Government Decree 151/2003 (IX.22.). The rights arising from the warranty may be exercised within the relevant warranty period from the date of purchase (or, in the case of a contract concluded at a distance, from the date of receipt).

 

The warranty period is 1 year for products with a purchase price between HUF 10,000.00 and HUF 100,000.00, 2 years for products with a purchase price between HUF 100,001.00 and HUF 250,000.00, and 3 years for products with a purchase price over HUF 250,000.00. In the absence of a guarantee voucher, the rights arising from the guarantee may also be enforced by presenting proof of payment of the consideration for the product, i.e. an invoice or receipt issued in accordance with the VAT Act.

 

The company is released from its warranty obligation only if it proves that the defect was caused after the product was delivered.

The User may not assert a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time, but the User shall otherwise be entitled to the rights arising from the guarantee irrespective of the rights set out in Clauses 7.1 and 6.2.

 

6.4. Enforcement of warranty and guarantee claims
The User may assert warranty claims by contacting the following contact details:

Name: [LA-IMPEX Ltd]

[2000 Szentendre, Dózsa György út 47.]

Phone number: [+36 26 525 286]

E-mail address: [info@la-impex.hu]

 

The consumer may also, at his choice, submit his request for repair directly to the company's head office, any of its premises, branches and the repair service indicated on the guarantee voucher.

Enforcement possibility

7.1. Place, time and manner of lodging a complaint
The User may submit consumer complaints about the product or the Service Provider's activities to the following contact details:

Name: [LA-IMPEX Ltd.]

Mailing address: [2000 Szentendre, Dózsa György út 47.]

Phone number: [+36 26 525 286]

E-mail address: [info@la-impex.hu]

The Service Provider will, if it has the opportunity, remedy the verbal complaint immediately. If it is not possible to remedy an oral complaint immediately, due to the nature of the complaint or if the User does not agree with the handling of the complaint, the Service Provider shall keep a record of the complaint for five years, together with its substantive response to the complaint.

The Service Provider shall provide a copy of the record to the User on the spot in the case of a verbal complaint communicated in person (on the premises) or, if this is not possible, in accordance with the rules for written complaints detailed below.

In the case of an oral complaint communicated by telephone or other electronic communications service, the Service Provider shall send a copy of the minutes to the User no later than the time of the substantive reply.

In all other cases, the Service Provider shall proceed in accordance with the rules applicable to written complaints.

Complaints recorded by telephone or other means of communication shall be provided by the Service Provider with a unique identifier, which shall facilitate the subsequent tracing of the complaint.

The Service Provider shall reply to the complaint received in writing within 30 days. Action under this contract means posting.

If the complaint is rejected, the Service Provider shall inform the User of the reasons for the rejection.

 

7.2. Other enforcement possibilities
In the event that any consumer dispute between the Service Provider and the User is not resolved in negotiations with the Service Provider, the following enforcement options are available to the User:

- Complaints to the consumer protection authority: the Consumer Protection Inspectorates attached to the county government offices can be contacted in the event of breaches of consumer protection legislation. This may be the case if the service provider or trader does not respond to the consumer's complaint, misleads the consumer or commits other infringements. The consumer protection authority does not have jurisdiction to settle a dispute between a consumer and a trader (for example, to exchange the footwear or to refund the purchase price). The address can be found at government offices or on the NFH website.
- Initiating a conciliation body procedure: consumers can initiate a conciliation body procedure if they feel that the trader or service provider is not fulfilling its contractual obligations or is not fulfilling them properly. The consumer can initiate the free conciliation procedure at the Boards of the county chambers of commerce of his/her place of residence, domicile or place of purchase. It is particularly useful for consumers to take their disputes concerning quality complaints to the Conciliation Bodies, as the Bodies are competent to deal with the consumer protection authority in this matter.
The Conciliation Boards of Pest County and Érd County Chamber of Commerce and Industry
(Pest County Conciliation Board)
1119 Budapest, Etele út 59-61.
http://www.panaszrendezes.hu/homepage/index.php/panaszkuldes

- Initiation of legal proceedings.

 

In case of rejection of the User's (Consumer's) complaint, the User (Consumer) may initiate the procedure of the Conciliation Board in accordance with the provisions of Act CLV of 1997 on Consumer Protection in order to settle the consumer dispute. If the Consumer wishes to conduct and settle the consumer dispute online, he/she may do so through the online dispute resolution platform athttp://ec.europa.eu/odr.

Pursuant to Article 29 (11) of Act CLV of 1997 on Consumer Protection, the business is subject to a duty of cooperation in the conciliation procedure.
TERRITORIALLY COMPETENT CONCILIATION BODY

Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. 2. floor 240.
Phone number: (1)-269-0703 Fax number: (1)-269-0703
E-mail address: pmbekelteto@pmkik.hu
Website address: www.panaszrendezes.hu

 

The Customer/User (if a Consumer) can address his/her consumer complaint to the competent district office in the area. For more information, please visit the following link: http://jarasinfo.gov.hu/

Pest County Government Office Érdi District Office Transport and Consumer Protection Department
Address: 1141 Budapest, Komócsy u. 17-19.
Postal address: 1576 Budapest, Pf. 25.
Phone: (1) 460-2201
Fax: (1) 460-2281


Others

8.1. GTC, modification of prices
The Service Provider may modify these GTC, the prices of the products sold on the website and other prices indicated on the website at any time with non-retroactive effect, the modification shall take effect after publication on the website and shall apply only to transactions after the date of entry into force.

 

8.2. Technical limitations
Purchasing on the Website presupposes the User's knowledge and acceptance of the possibilities and limitations of the Internet, in particular with regard to technical performance and errors that may occur. The Service Provider shall not be held liable in the event of any malfunction of the Internet network which prevents the Website from functioning and the purchase.

 

8.3 Privacy policy
The privacy policy of the Service Provider is available at the following address:  

Date of entry into force of these General Terms and Conditions: 10.03.2016.

Cancellation/Withdrawal form - sample

Cancellation/Withdrawal Form
sample

(fill out and return only in case of withdrawal/cancellation of the contract)

 

Addressee:

Name: LA-IMPEX Ltd.

Place of business: 2000 Szentendre, Dózsa György út 47.

Address for correspondence: 2000 Szentendre, Dózsa György út 47.

E-mail address: info@la-impex.hu

Phone number: +36 26 525 286

 

I/we declare that I/we exercise my/our right of withdrawal/cancellation in respect of the contract for the purchase of the following product(s) or the provision of the following service(s): *4

...............................................................................................................

...............................................................................................................

 

Date of conclusion of contract / date of receipt: *5 

...............................................................................................................

Name of the consumer(s): 

...............................................................................................................

Address of the consumer(s): 

...............................................................................................................

Signature of the consumer(s): (only in case of paper declaration):

...............................................................................................................

...............................................................................................................

Dated: .........................................................................................................

 

---------------------------------------------

 

*4 Indicate here the product or service which is the subject of the contract

* 5 Indicate the appropriate

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